I used Betterhelp during the pandemic. I had two really good therapists (actual trained therapists) and three really bad ones who were just social workers who were just dialing it in.
The therapists who were good were great at just asking questions and having me come to my own conclusions. They guide you to clarity.
The shitty social workers just gave me homework. They were following whatever 8-step program they were taught in night school.
Not saying every social worker sucks. Maybe they work for a lot of people.
It may be possible that a work incident has made it so hearing your name in passing making you twitch is because it's always used in a non-positive way.
I worked at a toxic workplace and if I ever heard my name that wasn't directly at me, it was because someone was sharing drama that involved me. Or I was being mocked. Or worse, they were preparing to rip into me.
My new job, everyone is pretty positive and if I hear my name across the hall, I'm excited.